Anseong City Facilities Management Corporation Implements Anti-Corruption Measures and Receives High Customer Satisfaction Scores

Panoramic view of Anseong City Facilities Management Corporation. Provided by Anseong City Facility Management Corporation

Anseong City Facilities Management Corporation introduced an anti-corruption management system and received high scores in institutional evaluations for its friendly management practices tailored to customer expectations.

The Corporation announced on the 26th that starting next month, it will pursue zero cash receipts for use of sports facilities due to the use of indoor gymnasiums and sports complexes to respond to the cashless era and implement an anti-corruption management system.

To this end, the Corporation plans to hold a guidance period until the end of this month and completely abolish cash and bank transfer payment methods for usage fees for six sports facilities, including Anseong Machum Stadium, tennis stadium, and badminton stadium, from the 1st of next month.

The corporation also plans to completely switch to the credit card payment method starting May 1 after a one-month guidance period for payment of tuition fees for soft tennis and other classes.

The Corporation’s transparent non-tax revenue management is a plan to prevent corruption risks in advance and further strengthen citizens’ trust in the Corporation.

Meanwhile, citizen satisfaction has increased as the Corporation was ranked 5th in Gyeonggi-do in the customer satisfaction service evaluation results of the 2023 Local Public Enterprise Management Evaluation conducted by the government.

The overall satisfaction score was 89.3 points, an increase of 0.5 points compared to the previous year, which was 3.12 points higher than the average of 97 Facilities Management Corporations and 7.6 points higher than the average of all 383 local public enterprises.

The Corporation has formed monitors for citizens, promoted activities to improve the environment and administrative services tailored to the needs of citizens, and implemented kindness education for each department to improve kindness.

In particular, all employees have been doing their best in service administration for customer satisfaction management, including regularly conducting phone friendliness and service quality evaluations to improve customer-centered public service.

Chairman Lee Jeong-chan said, “I would like to express my deepest gratitude to all employees who have spared no effort in managing customer satisfaction. “We pledge to take the lead in customer-friendly management practices that are more in line with our customers’ expectations,” he said.

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2024-03-26 08:00:36
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