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“Verbal Judo” was originally developed by Dr. George Thompson in the 1980s as a method for police officers to deal with potentially dangerous situations by avoiding escalation through effective communication.
In this episode, Ralf and Jennifer talk about how you can better deal with verbal attacks in professional contexts – for example from angry customers.
You will receive practical tips on how to defuse heated situations calmly and effectively. It is also about the importance of regular training to build psychological resilience.
You will develop your communication skills here in 10 days.
2024-05-13 18:45:37
#Cheering #difficult #employees #Podcast
