The Federal Consumer Prosecutor’s Office (Profeco) ordered FUNTICKET to refund the tickets for Luis Miguel’s concert in León, Guanajuato, which would take place on December 5.
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According to the agency, the company is obliged to return the cost of the ticket, plus service charges and an additional 20 percent for compensation. In addition, consumers are also entitled to a refund if the event changes venue or date.
How do I request a refund for tickets?
For guidance on ticket refunds, people can call the consumer phone number 55 5568 8722 or go to the Zona Bajío Consumer Defense Office, located at Plaza Galerías Boulevard Juan Alonso de Torres, in León, Guanajuato.
The Sol de México concert was canceled by the municipal authorities of León, who explained that the company organizing the event has committed several irregularities, including the illegal sale of tickets, in a space that had been sold out for several months.
The event was going to take place at the Domingo Santana baseball stadium, with capacity for almost 11,400 people. The authorities have explained that the location was inappropriate because it forced the closure of several main avenues and streets in León, which would affect collective and private transportation.
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In the event that FUNTICKET does not comply with the order to refund the cost of the tickets, Profeco will initiate a procedure for violation of the Law. It could even initiate a Collective Action lawsuit.
2023-11-28 21:48:16
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