The statement of the last person who assisted Álvaro Prieto at the train station: ”He went to the ticket office to buy another ticket”

‘On everyone’s lips’ has accessed, exclusively, the statement of the last person who attended to Álvaro Prieto at the Santa Justa train station, in Seville, where he died.

According to Nacho Abad, Adif explained that the person who attended to Álvaro for the last time “was on vacation.”

‘On everyone’s lips’ has agreed, in exclusiveto the statement of the last person who attended to Alvaro Prieto at the Santa Justa train station, in Seville, where he died.

As indicated Nacho Abad, Adif explained that the person who attended to Álvaro for the last time ”was on vacation” and that he only gave some information through a phone call through which he explained what had happened to Álvaro:

”He says that they assist him without any problems, that they locate the train ticket that he had lost and that they offer him help to charge his cell phone. This is the first statement, but it is not official, it is made while the employee is on vacation by telephone.

The statement of the last person who attended to Álvaro at the station

As indicated Nacho Abad, Once the body was found, the person who treated Álvaro concluded his vacation and decided to make a statement. The program has had access, exclusively, to the words of the witness:

”On October 12 at around eight in the morning, a traveler came to the office of the High Speed ​​Services Center because he could not find the ticket to take his train. Firstly, he gave us an email, finding another Córdoba-Málaga ticket, but since it was not the ticket he was looking for, since its origin was Seville Santa Justa with destination Córdoba, we asked him if it was certain that he had bought it through the Renfe channel, to which he confirmed yes and even mentioned the App. We therefore continued with the search and were asked for the credit card with which he made the purchase, to have another option. He tells us that it is a virtual card, pointing to his mobile phone, which seems to be turned off, so I offer him my charger and the colleague even tells him where he can charge it, all to find his ticket and help him catch his train. . The traveler states that he believes it does not work and therefore we are looking for other ways to help him.’

The last person who saw Alvaro He ends his statement by stating that they did everything they could to help him, but They lost sight of him:

”In this new attempt, we tested the data of the card that appeared on the only ticket that had been found, and although some of its digits appear encoded, the necessary digits were available to be able to try it, so we asked He did remember the day he bought it, to which he told us it was Tuesday, but there was no success in the search, so this option was also ruled out. Finally, he gave us another different email in the name of Rafel Prieto, through which this time we did find a round-trip ticket. He is made aware that that train had already left and is informed of the policy of said trains regarding missing the train. Below, we indicate the different schedules and prices. In fact, we informed you that the next closest train had to leave at 09:30 a.m. At that moment the traveler takes his wallet and goes to the ticket office, crossing paths with a third colleague who had come from making a connection and who made sure that the traveler was indeed at the ticket office to buy another ticket. At all times the conversation proceeds normally.”

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2023-10-19 11:11:10
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