Woman’s “Irreplaceable” Suitcase Lost by Southwest Airlines: TikTok Video Goes Viral

Sometimes, intercontinental trips make us doubt about the care of our luggage on the plane; some things are often lost. Although these cases are rare, Orissa Kelly had a very uncomfortable moment when she learned that her ‘sports equipment’ was lost and the airline did nothing more than apologize. Did she manage to retrieve her suitcase? Her case on TikTok motivated other travelers to take more care of her belongings.

This time, Southwest Airlines had to apologize to the passenger after losing her “irreplaceable” suitcase, as Orissa Kelly, who is an expert in archery on foot and is a native of the United States, announced. In her story He says he was left waiting at the baggage carousel for his luggage to show up; this never happened.

“Virtually irreplaceable”

Time passed and Orissa took her case online to seek help and advice. Her luggage apparently carried “virtually irreplaceable” gear, @orissakelly recounted, of her professional bow set that she thought she’d never see again.

watch the viral video

After seeing that his flight from Kansas City to Nashville was going to end in disaster, his viral video was able to identify thousands of curious and occasional passengers; more than 428,000 views were added to the clip. Given this, the name of the airline did not stop being mentioned among outraged users.

“We take great pride in providing our legendary Southwest hospitality. In this case, Southwest has been in direct contact with the customer to offer support and an apology for their experience,” a Southwest Airlines spokesperson later said.

Fortunately, Orissa is very attached to her work team, so she placed an AirTag inside her luggage before traveling. That way, she could track her location if she ever got lost. What was the surprise? The prized shooting equipment was still at the Kansas City International Airport.

However, airport staff were unable to give him permission to search thoroughly for his belongings. Orissa reached out for help on Instagram and soon ran into people who had contacts with workers inside the compound: one of Kelly’s supporters discovered the bag and put it on a plane to Nashville; this was the least expected solution.

“My God, I’m grateful for everyone who helped me, except Southwest, which didn’t help me at all!” Said the athlete, to which more comments were added to her anecdote: “That’s why people shouldn’t take your followers for granted”, “I’m glad you kept the AirTag omg”, “You need a genuine apology”, “I already saw your videos, you are a bow goddess!” Some people opined on TikTok.

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2023-08-14 21:22:38
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