What happens if I change my mind?
In order to exercise your right of withdrawal, you must inform us in writing of your decision to cancel this purchase (for example by means of an e-mail). If you have already received the item, you must return it undamaged and undamaged to the address we provide. In some cases, it will be possible for us to arrange for the item to be collected from your home.
Effects of withdrawal
In the event of withdrawal on your part for this purchase, we will refund all your payments, including delivery costs (except for additional costs arising from the fact that you have chosen a delivery method different from the standard delivery method, least expensive, which we offer), without delay, and in any event, no later than 30 days from the date on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree to a different means; in any event, this reimbursement will not incur any costs.
Please check the listings for information regarding collection of items and costs of returning goods to find out who bears the cost of returns.
What if your item is delivered by mistake, faulty or damaged?
If you believe that the item you have purchased was delivered in error, is faulty or damaged, please contact us so that we can find a solution together. If you’re paying for your item with PayPal, you can also get information about eBay’s Buyer Protection Program.
This returns policy does not affect your statutory rights, for example those relating to faulty or misdescribed items. For more information, including your rights under the Consumer Contracts Regulations, please see Know your rights.
