Viaplay was pointed out by the Consumers’ Association last week about the number of outstanding complaints and the Scandinavian streaming service has promised to improve in response.
Since the introduction of the new streaming service, complaints have been pouring in about the new rights holder of Formula 1 in the Netherlands. The image quality was one of the biggest concerns and still seems to be a thorn in the side of the viewer. The handling of complaints also left a lot to be desired. For example, the Consumers’ Association announced earlier this week that 321 complaints have not yet received a response, even though the streaming service is active on social media.
‘We get to know our Dutch customers’
Viaplay spokesperson Roberta Alenius responds to RTL Boulevard on the complaints. “We are still getting to know our customers in the Netherlands, which has already become one of the largest markets and of course we can improve,” explains Alenius. The quality of the stream is a tricky issue and the company wants to find a solution as quickly as possible. “Viaplay is also a technology company, besides the entertainment, so we take the quality of the stream very seriously,” he explains.
Improve quality
However, Alenius also has to admit that the problems are not solved overnight. “We look forward to offering better streaming quality to our Dutch customers in the coming years,” he says. Formula 1 has become a national sport at Ziggo and the spokesperson is well aware of this. “We know how much Formula 1 means to Dutch fans,” he concludes.
