Editor in charge: Peng Peng
2022-05-10 18:58:50
(Source: Interviewee)
Xinwang May 10th(Reporter Li Xinbang) In the transaction of idle items, the first thing that bears the brunt is integrity. Whether it is the description of the defect of the product or the price of the product, the honest description is very important. In April 2022, when Mr. Liu, a citizen, purchased sneakers on the “95-point App”, he encountered the problem of merchants concealing defects and then selling products. When Xinwang (0532-80889431) asked the customer service of “95min App” about this issue, the staff said that since the product is a listed order, the unspecified defects may be because the photos taken by the seller are not clear and description. caused by inaccuracy. It is currently negotiated to return it.
The shoes are not as described by the seller
It is understood that the “95 Points App” is an idle trading app, mainly for second-hand trading of sneakers, trendy clothing and trendy games. On April 10, 2022, Mr. Liu, a citizen, purchased a pair of Nike Zoom Kobe 5 basketball shoes with a size of 43 on the “95 Points App”, and spent a total of 2,119 yuan.
At present, the market price of this sneaker is 3,589 yuan, but second-hand sneakers can save more than 1,000 yuan. Mr. Liu said: “I like to play basketball and buy related sneakers. Plus 95 points is a big platform, so I trust it, so I usually buy it. The sneakers are all here.” After checking the description of the defects and the price judgment, and trusting the brand, Mr. Liu placed an order on the platform.
On May 7, 2022, Mr. Liu received a courier from the merchant, but Mr. Liu, who should have been happy when he received the sneakers, was very angry, “This is fundamentally different from what the merchant described, in addition to the defects that have been marked, there are also There are a lot of unspecified ones.” Mr. Liu said that before purchasing, the platform’s description of the defects was only the broken shoe box and the oxidation of the sole, and the rest had no description of any defects.
However, when Mr. Liu inspected the shoes, he found that there were many obvious scratches and damages on the left and right shoes, and the toe of the left foot also had a large area of obvious collapse. “These flaws are too obvious, and they are unlikely to be problems during transportation. It can be seen that the merchants deliberately concealed the flaws and did not mark them, and wanted to raise the price of shoes.”
95 points App wants to replenish vouchers for customers
After discovering the problem, Mr. Liu also immediately found the customer service to inquire. “The customer service always said that the goods are normal and not the responsibility of the platform. After that, they offered to compensate a platform with vouchers.” Mr. Liu said that there have been many merchants. This time, he rejected his request for a refund, and he also did not accept the compensation for issuing vouchers.
In order to understand the situation, Xinwang contacted the customer service of “95min App”. Its staff said that since the platform is a second-hand trading platform, there are inevitably some traces of normal wearing, so the product was rated as B when it was put on the shelves. . In addition, the product is a listing order, that is, the seller takes photos for uploading and selling. Unspecified defects may be caused by unclear photos taken by the seller and inaccurate descriptions. At present, consumers have been contacted and reached an agreement to refund and return them.
According to the relevant data of Qichacha, the “95 Points App” was established in Shanghai Zhichao Information Technology Co., Ltd. and was established on April 22, 2020. There are currently 7 judicial cases, most of which have been prosecuted for sales contract disputes. In addition, the company is 100% owned by Shanghai Shizhuang Information Technology Co., Ltd.
Consumers must first preserve relevant evidence
In this regard, the staff of the Qingdao Consumers Association said that if it is found that the seller deliberately conceals the defects of the goods for sale, then this behavior may constitute consumer fraud. Consumers must first keep relevant evidence, and then submit the relevant evidence to the Consumers Association. and other relevant departments, and then safeguard their legitimate rights and interests.
Guo Tiejun, a lawyer from Shandong Zhongqing Law Firm, told Xinwang that if a platform or business has concealed defects other than those that have been marked, such behavior will constitute consumer fraud. According to Article 55 of the “Consumer Protection Law”: If the provision of goods or services is fraudulent, the consumer shall compensate for the losses he has suffered in accordance with the requirements of the consumer. If it is otherwise stipulated by the law, it shall be in accordance with the regulations.” It can be seen that consumers have the right to require merchants or platforms to bear legal responsibility for consumption fraud, and can also require merchants to return goods.
[来源：信网 编辑：芃芃]
