The meeting was held today between the leaders of DAZN, the Minister Giancarlo Giorgetti and the Honorable Undersecretary Anna Ascani.
During the meeting, according to the note released by DAZN, pay TV reaffirmed its maximum commitment in the path undertaken when, at the end of March 2021, it was assigned the rights to broadcast the Serie A football championship.
DAZN has put on the table the entire roadmap of investments made during the season, and those that will arrive to enhance the entire distribution apparatus in order to guarantee subscribers not only a regular and uninterrupted but also quality vision. The work on the cdn DAZN Edge, and the localization with all the major providers of a series of caches to bring the content closer to homes, has already seen an investment of over 10 million euros this year and this investment it will be further enhanced over the next few seasons.
By the end of November, there has already been a taste, 1080p quality profile will be available to users with a good connection and furthermore, the work has already begun, we will try to continue and accelerate the development of Multicast. At the moment the multicast is used only by some devices but DAZN aims to make it operational on the main providers, reducing most of the problems due to the huge number of parallel flows that the current transmission generates.
Quality aside, we remind you that the meeting of DAZN by the Minister and the descent into the field of politics is linked to the decision, never officially confirmed, to prevent viewing on multiple devices. DAZN reassured the Minister on the issue of relations with his subscribers, pointing out, for example, that on the occasion of the accident of 23 September 2021, reimbursements for a total amount of 10 million were provided and made, one month’s payment to all impacted customers. . Should other similar problems arise, with the responsibility attributable to DAZN, pay TV would take care of further reimbursements.
Furthermore, in the path of attention to the consumer, DAZN said it was ready to further develop and strengthen the Customer Service both from a technical point of view and with operators, also because today in the case of disservices it is a bit difficult to find a reference point with to talk to. Finally it was reiterated that there will be no changes in the use of the service during this season and that any type of modification will be communicated in a clear and transparent manner and within the appropriate time frame. In short, if the contractual conditions are changed, customers will know well in advance, and in any case nothing will happen this season.
Thus the political front for DAZN closes and the internal one opens up: it seems that TIM wants to review the contract and the numbers. The numbers have not grown as TIM hoped, and the investment made in rights and Pay TV is starting to worry the board of directors.
