Mola TV admitted wrongdoing and apologized for the problematic Euro 2020 broadcast yesterday. They also provide compensation to their loyal customers.
The disturbance occurred during the Euro 2020 Group D match England vs Croatia at Wembley, Sunday (13/6/2021) night WIB. There are many Mola TV subscribers who cannot access the match.
Several attempts were tried by the customers but still failed until the game ended for England 1-0 win. Not only on Mola Polytron Streaming devices and applications on smartphones, access to Mola TV from other pay TV channels is also problematic.
As a result, Mola TV became the target of angry netizens who felt they had been harmed. Disgruntled netizens continue to bombard Mola TV’s Instagram account and some are even willing to watch via illegal streaming.
Seeing the mounting customer complaints, Mola TV finally apologized for the disturbance. As compensation to customers, Mola TV also provides compensation or compensation.
Compensation is given to customers who bought the Euro Unlimited package before Sunday (13/6/2021) at 22.00 WIB yesterday. They can watch the 2021/2022 Premier League and thousands of other Mola shows at no additional cost for the next three months.
For more information, consumers can ask through their official account.
“This additional benefit will be given automatically and can be used immediately to watch all English Premier League shows next season at no additional cost. We will communicate further information through our official account at @mola.sport,” said the Instagram account @mola.sport
“We thank you for your patience, and enjoy watching.”
The announcement post about this compensation received 8,567 likes and it seems that this compensation is quite satisfying for Mola TV customers who were disappointed.
“Well, that’s it, great,” said @fram ***
“Alhamdulillah, that’s it,” said @dwiri ***
“Min, it would be better for 1 year,” said @maulana ***
(mrp/rin)
.
