Canadian retail company Simons outlines shipping thresholds and return fee structures for online orders across the country.
Simons Applies Standard Shipping Fees and Free Delivery Thresholds
Simons applies a standard shipping fee of 10 CAD to online orders that fall below specific spending thresholds across Canada, excluding taxes and gift cards. For non-members, free shipping applies on orders of 75 CAD or more, while Simons members unlock free delivery on purchases totaling 50 CAD or more. Additional time-limited promotional offers have previously provided free shipping at thresholds of 25 CAD, 50 CAD, or 100 CAD depending on active terms.
Standard delivery times range from 4 to 7 business days for most merchandise ordered through the company’s website. The retailer notes that the delivery of specific online-only items may require extended transit times. Separate shipping surcharges apply to bulky items and deliveries destined for remote regions, independent of standard free-shipping promotions.
Registered Members Receive Free Online Returns Across Canada
Return procedures vary depending on membership status. Simons provides free online returns anywhere in Canada exclusively for registered members. Non-members face a base fee of 9.99 CAD plus applicable taxes for each online return request processed through the platform.
Additional return surcharges may apply based on product dimensions, weight, warehouse location, or geographic distance. These extra fees operate independently and add to the base 9.99 CAD charge for non-members. Online return requests totaling less than 10 CAD before taxes are rejected by the system.
Customers can also complete returns directly at physical store locations, with exceptions for items marked as online-only or non-refundable. Non-refundable products are ineligible for refunds or exchanges through either retail channels or online platforms. Original delivery fees and associated shipping surcharges are strictly non-refundable.
Customer Support and Contact Information
Shoppers seeking assistance with orders, shipments, or returns can reach the Simons customer service team by calling the toll-free telephone number at 1-877-666-1840.
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