Gov.br Platform Locks Out Student From Enem Exam Site Access

Enem 2026 Account Lockout

A technical failure on the gov.br platform locked a 15-year-old student out of her participant page ahead of the opening day of the 2026 Exame Nacional do Ensino Médio, A Gazeta reported.

Maria Vitória, a high school junior practicing as a “treineira,” could not access her exam venue details for Sunday’s tests due to persistent authentication issues with the federal portal.

The first day of the national examination covers languages, human sciences, and the essay writing portion. In Espírito Santo, 85,959 candidates registered for the tests, with gates opening at 12:00 PM and closing at 1:00 PM local time, according to official figures.

Inep Support Failed to Resolve Account Lockouts

The student’s aunt, attorney Gizelly Rabelo, explained that password resets failed across all devices and banking applications.

“You can change the password, but you cannot log in. Neither by computer, cell phone, app, site, nor by the bank,” Rabelo said, according to A Gazeta.

The family filed more than 15 support tickets through the chat service operated by Inep, the federal institute under the Ministry of Education responsible for the exam.

Two-Step Verification Bottlenecks

One support request submitted on Friday asked federal administrators to deactivate the account’s two-step verification protocol.

System projections indicated the fix would take until Wednesday to process, leaving the student without digital access three days after the opening test session.

School Site Inspections in Vitória

Faced with digital blockades, Rabelo visited local educational facilities in Vitória to verify testing assignments manually based on their residential address.

Staff at the Estácio de Sá college directed the family to seek on-site assistance at designated exam support desks.

“She will probably take the test here because of her address. Her friends take it either here or at the Renato Pacheco state school. I’m going to both now, before noon, to make sure she manages it,” Rabelo told A Gazeta.

Rabelo Registers for the Test to Study with Her Niece

Alongside her niece, Rabelo registered for the national test as an adult candidate to encourage the teenager and resume her own academic pursuits.

“I don’t want to change careers, but if I pass, I’ll go back to studying for pleasure,” Rabelo said. “My niece lives with me, I study with her, we read together before bed to develop interest and repertoire.”