BarcelonaAfter launching a new website and introducing videoconferencing, the Generalitat continues to take steps forward in the reform of the administration. And now it’s the turn of online procedures. Before the summer, the Government will definitively say goodbye to the PDFs that until recently had to be filled in to make online applications. The goal is for the new forms to be “100% accessible” from any device, so up to 1,550 procedures will need to be reformatted. The Generalitat has already crossed the equator of this process, with 900 procedures already adapted, and plans to complete the 650 that are missing by June. The update has cost a total of 4.3 million euros.
What will improve with the move from PDF to HTML forms? First, they won’t need to be downloaded, filled out and re-uploaded — sometimes the user had to print them out to hand-sign and scan them. Now, it can be done without having to leave the web and, in addition, payment through Bizum will be incorporated. The Generalitat has taken the opportunity to redo texts so that they are clearer, introducing “automatic validations” to the forms and versions in Catalan, Spanish, Aranese and English, depending on the type of procedure. “Our objective is to make them automatic forms, to be introduced on digital platforms and to avoid human errors,” explained the Councilor of the Presidency, Albert Dalmau.
The AI, new ally
These are not the only changes that users who access the Generalitat’s website to complete a procedure will soon encounter. In the first quarter of 2026, it is planned to incorporate artificial intelligence tools for the automatic reading and extraction of data from documents, and also from locations, which can be marked directly on a map. This will save having to enter them manually. In addition, the Generalitat is studying to incorporate virtual assistants with AI to help users fill in the forms.
All of this, Dalmau has defended, goes in parallel with the strengthening of face-to-face care from the Generalitat. During this legislature, the Government will deploy eleven integrated offices throughout Catalonia between 2026 and 2027 and five mobile ones for the smaller municipalities, with a budget of 13 million euros.
