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Returns accepted for up to 14 days; inquiries can also be made via chat or phone
About protection of personal information
Tresor Plus Company Co., Ltd. complies with laws and regulations regarding the handling of personal information, national guidelines, other norms, and internal regulations regarding the handling of personal information handled in all businesses and the personal information of employees, etc. Furthermore, we have established a personal information protection management system and strive to protect personal information.
When acquiring and using personal information, we will specify the purpose of use and will not handle personal information beyond the scope necessary to achieve the specified purpose of use (use for other purposes). In addition, we will take appropriate management measures to prevent personal information from being used for other purposes.
We will not provide acquired personal information to third parties unless we have the consent of the individual or as required by law.
About mail delivery
If there is no desired delivery date, we will generally ship within 3 business days after payment is confirmed.
[For cash on delivery, card payment, Amazon Pay payment, Rakuten Pay payment]
→Shipped within 3 business days from the date of order receipt
[For bank transfer/convenience store payment]
→Shipped within 3 business days after payment is confirmed
*If your order is large or requires a lot of wrapping, it will take time to prepare for shipping, so we may not be able to ship your order within 3 business days. Thank you for your understanding.
*Shipping may take longer than usual around long holidays such as the year-end and New Year holidays, Golden Week, and Obon. Additionally, it may take some time to ship if the shipment volume is expected to increase, such as during a campaign period.
About returns and exchanges
If the following items are defective or incorrectly delivered, we will refund or exchange the item. Please contact us by email within 7 days after receiving the product. We will get back to you with further instructions.
*We cannot accept shipments of products without prior notification.
*We do not accept returns or exchanges for non-defective items.
Please return the product to us, cash on delivery, to check the quality of the product.
When returning the product, please make sure that all attached parts and individual packaging boxes are included.
For set items, we will only accept returns if all items are included.
After receiving the returned item, if we determine that the error was on our part, we will accept a return or exchange for a non-defective item (plain items only).
