From Milan to Bologna, to flights to Tuscany and Lazio: what happened and what the rights of passengers are
The situation in the Airports of the North-West After the chaos generated last night by a failure to the data transmission system of the ENAV Milan area control center. The president of ENAC, Pierluigi di Palma, reported that in the whole block yesterday he stopped 320 planes in the stops of the Northwest. «Yesterday we worked to restore the system in connection with ENAV to guarantee the protection of passengers, The investigation starts now To understand the origins of the Pavaria and implement the actions aimed at avoiding the repetition of the problem “, he said Di Palma, remembering that ENAC” has a supervisory role on ENAV “.
The breakdown and delays: what happened
The blockade went around 21:00 and continued intermittently until late at night, causing inconvenience in the airports of Liguria, Lombardy and Piedmont, with hundreds of passengers stuck on the ground, deleted or diverted flights. And chain delays. TO Bergamo17 flights were canceled yesterday and 16 on the way they were diverted. A dozen cancellations were also recorded in Milan, while at the Cristoforo Colombo airport in Genoa six flights were deleted or diverted, including the connections to and from Monaco, and the flight to Krakow, who remained blocked over 100 minutes late. Although the blackout was limited to the North-West, repercussions have also been recorded elsewhere. Today the situation has returned, according to the various airlines and airports affected by the failure.
This morning, flights are Regular in Orio al Serio, Linate and Malpensa. In the Milanese airports the contingency plan. La Sea, the management company of Linate and Malpensa, has prepared beyond Two hundred cots To host the passengers waiting, ensuring the distribution of water and asking the restaurants and bars of the terminals to remain open well beyond the closing time. Bologna airport has not undergone consequences.
Tuscany: Florence and Pisa regular
In Pisa, dozens of passengers spent the night at the airport: Tuscany Aeroporti set up 86 cots and the Air Force has made available its pitches to accommodate the diverted flights. Florence also recorded delays. But the operations of the two Tuscan airports with the passing of the hours has returned to work regularly and now we fly without problems.
Situation flights to Rome
In Fiumicino the situation remained substantially stable. Yesterday there were only two cancellations related to traffic with Milan. Today there are no queues or repercussions on flights to and from Malpensa, Linate, Turin Caselle and Genoa airports. Roman airport immediately informed passengers through its site and service monitors, inviting to contact the airlines for confirmations on flights.
Passengers are entitled to reimbursement: what you need to know
Travelers involved in the inconveniences caused by the failure are entitled to Reimbursements and assistanceas required by EC Regulation 261/2004. To clarify it is Refundalvolo refunda company specialized in the protection of air transport passengers. Even in case of exceptional circumstances, such as the technical blackout that occurred yesterday, Airlines are required to provide meals, drinks, two free communications, accommodation in hotels and transport from/to the airport if the wait is prolonged or overnight stays are necessary. If these services are not offered, Passengers may request reimbursement of expenses incurredas long as reasonable, appropriate and documented with receipts, preferably named. In case of deletion of the flight, it is mandatory to offer one of the following options: Reimbursement of the ticket, alternative flight as soon as possible or new departure on a later date. Instead, the pecuniary compensation up to 600 euros expected in other cases, since it is an event not attributable to airlines. “Being force majeure, there is no direct responsibility for the vectors,” said Kathrin Cois, general manager of Reimbursevalvolo.
