Shipping and Returns: What You Need to Know
We strive to deliver your purchases quickly and efficiently. Here’s a breakdown of our shipping and return policies:
Shipping Within the Continental United States
Enjoy complimentary shipping on all orders exceeding $59.99. For orders below this threshold, a flat shipping fee of $7.99 applies.
Standard Delivery: Expect your order to arrive within 7 to 10 business days via our reliable e-commerce shipping partners.
Express Delivery: For faster delivery, choose DHL Express, which typically takes 4 to 7 business days.
Please note that for personalized or made-to-order items, an additional manufacturing time of 20 to 30 business days is required before shipment.International Shipping
We ship internationally for a flat rate of $15.99 per order.
Standard International Delivery: International orders typically arrive within 10 to 20 business days.
DHL Express International: Opt for DHL Express for expedited international shipping, with an estimated delivery time of 5 to 10 business days.
Similar to domestic orders, made-to-order items require 20 to 30 business days for manufacturing before thay are shipped.
Hassle-Free Returns
We want you to be fully satisfied with your purchase. If for any reason you’re not happy, you can return your item(s) within 30 days of delivery for a full refund.
Exceptions:
Please note that made-to-order items are final sale and cannot be returned or exchanged. This is due to the customized nature of these products.For all other returns, a 30% material fee may apply.
For detailed information about our shipping and return policies, please visit our FAQ page.
Off the Field: A Chat with Tennis Legend Martina Navratilova about Shipping and returns
Joining us today is the incomparable Martina Navratilova, a true titan of the tennis world. Besides racking up an astonishing 18 Grand Slam singles titles,Martina is known for her her outspoken views on a range of issues,and today,we’re serving up a discussion about something a bit less glamorous: shipping and returns.
Martina, thanks for joining us. Now, I know you’re used to hitting aces on the court, but how do you think companies are serving up in the realm of online retail?
Martina: Glad to be here. It’s a different kind of match, that’s for sure. I always tell people, regardless of what you’re buying, whether it’s a new racket or a pair of sneakers, clarity and convenience are key. Ther’s nothing worse than being blindsided by hidden fees or complicated return processes.
Moderator: absolutely.This company’s policy seems pretty straightforward, with free shipping for orders over $59.99. Does that seem reasonable to you?
Martina: Free shipping is always a winner in my book, especially when you’re buying something substantial.
But I also think a flat rate for smaller orders is fair. It’s significant to keep things lasting for businesses and avoid constantly fluctuating shipping costs.
Moderator: The site also offers express shipping options, which is great for those who need their purchases in a hurry. But, I have to admit, a 20-30 day lead time for personalized items seems lengthy. What are yoru thoughts on that?
Martina: Look, I get it. Customized gear takes time. Athletes like myself are often very particular about our equipment.It’s about finding the right balance. Maybe offering expedited customization for an extra fee could be a good compromise.
Moderator: Solid point. Now, let’s talk returns. I like the 30-day window, but a 30% material fee for most returns seems a bit steep.
Martina: That’s where I feel they’re dropping the ball. It’s all about customer satisfaction. While I understand there might be restocking costs, a 30% fee could discourage people from trying things out. 30 days is a good trial period, but the return process needs to be more consumer-friendly.
Moderator: Now, you mentioned made-to-order items being final sale. Do you agree with that policy?
Martina: This one is trickier. Customization introduces a level of commitment.
it makes sense for these items to be final sale, unless there’s a manufacturing defect. It’s about setting clear expectations upfront.*
Moderator:
Thank you for your candid insights, Martina. This conversation sheds light on how important it is for companies to strike a balance between their business needs and customer expectations.
What do YOU think about this company’s shipping and return policies? Share your thoughts in the comments!
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