FC Barcelona has consolidated its commitment to continuous improvement of attention to its partners and partners during the 2024/25 season, thanks to the implementation of a new management system in the Barcelona Care Office (OAB). This update has allowed to offer more agile and efficient attention, with a remarkable reduction in response times both calls and emails and forms.
With the new phone number 934 963 600, the OAB has attended a total of 101,942 calls, in addition to managing 168,657 emails. 17,835 partners and members have also been treated face -to -face, reinforcing closeness and personalized treatment.
A nearby service also in displacements
The OAB has been key in the management of the displacements of members and members to follow the teams of the club all over the world. During the season, 5,083 people have participated in organized displacements:
- Male football: 11 displacements with 4,763 members and members
- Women’s Soccer: 2 Displacements with 261
- Basketball: 6 displacements with 55
- Handball (Final Four): 1 displacement with 4
In addition, 39,128 members and members have requested tickets to attend parties away from home, demonstrating the passion and fidelity of the Blaugrana fans.
Ticket management for late and seasonal fertilizers
The OAB has managed the sale for partners and partners of localities for the Olimpic Lluís Companys, as well as for the final of the Copa del Rey, the Queen’s Cup and the Women’s Champions League:
- 23.135 seasonal papers at the Lluís Companys Olympic Stadium
- 21,713 entries for the final of the Copa del Rey, at the La Cartuja stadium in Seville
- 5,576 tickets for the final of the Women’s Champions League, at the Jose Alvalade Stadium in Lisbon
- 788 for the final of the Queen’s Cup, at the El Alcoraz de Huesca stadium
Recognition to fidelity
The OAB has also been responsible for the organization of the acts of delivery of badges to the members and members who celebrate years of linking with the club. During the 2024/25 season they have been convened:
- 2,903 members and partners for the silver badge
- 260 for gold
- 56 for gold and brilliant
Specialized and inclusive attention
The Specialized Attention Office has continued offering the “T’acompanyem” service, with 748 services at the Olímpic Lluís Companys, 53 adapted transport services, and support in acts such as the delivery of badges (21 services) and the ordinary (15) and extraordinary assemblies (7).
As for the sale of tickets for wheelchair users, they have managed:
- 738 entries for the Lluís Companys Stadium
- 111 tickets for the Johan Cruyff stadium
- 43 entries for the Palau Blaugrana
FC Barcelona’s Commitment to Members: A Statistical Deep Dive into the 2024/25 Season
FC barcelona’s dedication to its socios (members) remains a cornerstone of the club’s identity.The 2024/25 season saw meaningful efforts to enhance member services through the Barcelona Care Office (OAB). This analysis highlights key data points, providing a clear picture of the OAB’s operations and impact.
Key Performance Indicators (KPIs) of FC Barcelona’s Customer Service
| Metric | Description | Value | Notes |
|—|—|—|—|
| Total Calls Handled | Number of calls received by the OAB | 101,942 | Indicates high volume of inquiries. |
| Emails Managed | Number of emails processed by the OAB | 168,657 | Demonstrates the digital communication volume. |
| Face-to-Face Interactions | Number of members assisted in person | 17,835 | Highlights the value of personalized service. |
| Organized Displacements Participants | Total members involved in travel support | 5,083 | Reflects a global fanbase. |
| Ticket Requests for Away Games | Tickets requested for matches | 39,128 | Shows strong away support. |
| Seasonal Ticket Sales (Lluís Companys) | Season ticket sales | 23,135 | |
| Copa del Rey Final Tickets | Tickets sold for the Final | 21,713 | Reflects a strong interest in the team. |
| Women’s Champions League Final Tickets | tickets sold | 5,576 | Growing interest in women’s football.|
| Badge of honor: Silver | Awarded to recognition of the member’s status | 2,903 | |
| Wheelchair Tickets (Lluís Companys) | Units sold for wheelchair users | 738 | |
Frequently Asked Questions (FAQ)
Q: What is the Barcelona Care Office (OAB)?
A: The OAB is FC Barcelona’s dedicated member services hub, providing support and assistance to socios and partners regarding various aspects of their membership, ticketing, and club-related activities. It’s meant to provide personalized and efficient service.
Q: How can I contact the OAB?
A: You can contact the OAB by calling 934 963 600.
Q: What services does the OAB provide?
A: The OAB offers a complete range of services, including handling calls and emails, providing face-to-face assistance, managing member travel to away games, facilitating ticket sales (both for home and away matches), and organizing recognition ceremonies for long-standing members through badge of honor.
Q: How does the OAB support members attending matches away from home?
A: The OAB helps arrange travel options for members by offering organized displacements.
Worth a look
