United States buyers face a mandatory three-business-day processing window before fulfillment, according to recent operational records.
Orders Under $109 Incur Shipping Fees
Total receiving time combines initial processing with the selected transit duration. Monstervalley outlines distinct thresholds based entirely on order totals. Orders totaling under $109 incur a $13.99 charge for standard shipping, which requires seven to twelve business days in transit after processing. Buyers spending more than $109 qualify for free standard shipping within that same seven-to-twelve-day window.
Orders over $159 Qualify for Free Expedited Shipping
Expedited shipping remains available for an additional $19.99 fee on orders under $159. Purchases exceeding $159 qualify for complimentary expedited shipping, reducing transit times to a four-to-nine-day window. Actual freight charges ultimately vary depending on the chosen mode of transport.
Customers Must Email Customer Service to Return Items
Customers seeking to return an item or an entire order must initiate the process by submitting a formal return request to customer service via email, monstervalley stated. Once support confirms the request, the buyer receives a designated return address. Preparation requires including the original order number, tracking number, and contact information inside the package.
Refunds Reach Original Payment Methods Within 15 Business Days
The return workflow requires arranging a pickup with the exact delivery service that originally carried the package. After the driver inspects the return shipment, the package must be closed securely. Upon physical receipt at the fulfillment facility, staff verify the contents and issue a confirmation message to the buyer. Approved refunds credit back to the original payment method within seven to 15 business days, though original shipping costs remain non-refundable.
Worth a look
