« La pire compagnie au monde », wrote Morocco international midfielder Ismaël Saibari in a blistering social media post targeting Air Arabia on Sunday, October 18. The 25-year-old Atlas Lions player publicly called out the carrier’s official account on Instagram, blasting customer service standards and accusing staff of incompetence following repeated travel frustrations.
Public Outspoken Criticism on Instagram
Saibari spared no words in his English-language story, directing sharp condemnation straight at the @airarabiagroup handle. The midfielder stated that employees exhibited no respect for travelers and characterized interactions with the airline as consistently problematic, labeling the personnel as incompetent and inhumane.
While the player’s public outburst drew attention, initial reports noted that Saibari did not disclose specific details regarding the exact journey or operational breakdown that triggered his frustration. The carrier operates numerous European connections.
Air Arabia Flight Diverts to Toulouse
The player’s social media rebuke coincided with an operational disruption involving an Air Arabia flight earlier that weekend. It was reported that flight 3O335, departing originally from Casablanca, failed to land at its scheduled destination of Montpellier on Friday morning. The Airbus A320 attempted multiple approaches above the Hérault airport before aborting the landings.
Approach failures forced the flight crew to divert the aircraft to Toulouse instead. Passengers aboard the diverted plane were forced to await subsequent arrangements for eventual repatriation to their intended destination.
French Judges Penalize Air Arabia Maroc
The timing of Saibari’s public criticism aligns with legal scrutiny facing the budget carrier over schedule reliability and passenger rights. French judicial authorities penalized Air Arabia Maroc in September over multiple delayed itineraries.
Judges ordered the airline to pay a total of 9,100 euros across nine distinct legal dossiers encompassing thirteen affected travelers. Those legal actions specifically targeted extended flight delays exceeding three hours, feeding into public scrutiny regarding the carrier’s quality of service.
)