The And1 Double Dunk unisex basketball jersey in black is subject to specific return policies, condition requirements, and shipping guidelines for customers in the United Kingdom and the European Union.
Return Windows and Item Conditions
Customers purchasing the black And1 Double Dunk basketball jersey have a 30-day window from the date of receipt to initiate a return. To qualify for a refund, items must remain unused, maintain their original condition, and keep all original product tags firmly attached upon arrival.
Fraud Prevention and Account Restrictions
The company reserves the right to withhold refunds and block customer accounts—along with any associated profiles—if fraudulent activity is suspected. This includes suspicious claims regarding unreceived packages, returning items that show signs of wear, or sending back merchandise that does not match the original order. Customers who believe their account was mistakenly restricted can contact customer support via email at [email protected] to discuss the matter.
Shipping Costs and Regional Return Processes
European customers are responsible for paying return shipping costs, as free returns are not available across the EU. To begin a return, buyers must repackage the apparel in its original packaging, have their order number and email address ready, and select the appropriate regional portal depending on their location. UK buyers utilize the And1 UK returns portal, while EU customers follow designated instructions. Buyers must use a tracked delivery service and retain proof of shipment to ensure proper processing.
Handling Defective, Incorrect, or Missing Items
Shoppers who receive a defective or incorrect jersey can resolve the issue by emailing support at [email protected]. To expedite replacements or corrections, buyers must provide their order number, the product name or code, a photograph of the defect, and a written description of the issue. For missing items caused by packing errors, mixed packages, or transit loss, customers should contact support with their order number, missing item details, and the condition of the package upon delivery.
