The Federal Consumer Attorney (prophecy) has served 204 passengers at the international airports of Mexico City (AICM) and “Felipe Angeles” (AIFA), after the cancellation and delay of weekend flights due to the presence of ash from the Popocatépetl volcano.
In a statement, the agency highlighted that only in the modules of the prophecy installed in both terminals, notifications of 47 flights canceled and 49 delayedaffecting more than 13 thousand users.
It might interest you: Ashes from the Popocatépetl volcano affected more than a thousand AICM flights over the weekend
He assured that, to this day, in the permanent module of the AICM have been notified 38 canceled flights and 44 delayed flightsgiving a total of 82 flights and around 11,504 affected passengers.
In addition, in the module located in the AIFA have been notified nine canceled flights and five delayed with around 1,988 passengers affected.
The prophecy recalled that according to the Civil Aviation Law, airlines have the obligation to inform the passenger quickly and expeditiously in the event of changes in your itinerary or any other circumstance that could affect the contracted service.
“Only for volcanic ash, flights were affected on Saturday morning; other delays of more than two hours and flight cancellations from Aeroméxico and Volaris are linked to problems with their crews that have no relation to the volcanic ash from Popocatépetl,” the office of Ricardo Sheffield.
The agency insisted that consumers should consult the pages or applications of the airlines to check the status of their flights, as well as arrive early to the airport if it has been confirmed, and verify the flexibility policies implemented to deal with this contingency.
#Profeco #serves #passengers #AICM #AIFA #due #flight #cancellations #Sol #México