The resolution on the settlement of the inheritance entered into force on June 20. Mr. Bobál immediately went to the main Tachov post office with the official register to arrange the cancellation of the woman’s account at the Post Office Savings Bank (now ČSOB Postovní spořitelna) and the transfer of the jointly saved money. “An employee handled it with me there, he entered everything into the computer and told me that I would have the money in my bank within a week, 14 days at the most,” described the senior. But two weeks have passed, and the pensioner still hasn’t seen any movement on his account.
“I got confused and went to the post office to ask what was going on. That’s what I got. The gentleman I first dealt with was on vacation, and I grabbed it next to the counter! The employee told me that she didn’t care, that I should go away and not bother her. I was shocked. Her colleague then told me that the transfer probably takes longer, so I don’t know,” Bobál described. The senior does not move very well, just the trip to the post office is exhausting for him. “Now I’m still afraid that I’ll get the money at all, when they attacked me so much,” the pensioner worries.
He went to this post office to handle the transfer.
He won’t lose the money
The senior does not have to worry about money, only the deadline will not be the 14 days. “In this case, this is incorrect information because the bank settles balances only after the 30-day period has expired. Within this period, the money is sent to the client’s account. We apologize for any complications,” said ČSOB spokesman Patrik Madle and recommended that such questions should be addressed to the bank’s information line at 800 300 300.
The post office will check the transaction
Even if the transfer takes longer, they could politely tell the senior at the post office. “All banking services are handled at specialized counters. Inappropriate behavior on the part of our employees towards clients should not occur, of course we will check the situation,” said Aha! Czech Post spokesman Ivo Vysoudil.
