1. Please tell me how to apply for exchange or return.
– In the case of Cafe 24
If you leave a message on the Q&A bulletin board for exchange & return inquiry, we will check it and receive it.
You can also contact us through KakaoTalk or customer center, and if you write in as much detail as possible, we can process it smoothly.
If you are sending the product directly to a courier other than the post office, you can send it in advance.
– In case of Naver Pay
After accessing Naver Pay, you can apply for exchange or return on the relevant order page and follow the collection procedure by visiting the courier at the post office.
In this case, you can either enclose the shipping cost in the same way as Cafe 24 or pay the shipping cost in advance within the order history of Naver Pay.
※ All exchanges and returns will be processed if there are no abnormalities through inspection after receiving the product from the head office of Jump Mall.
No signs of use or original packaging (Packaging paper and box torn, product text damaged or lost)
Exchanges and returns are not possible Product may be returned
2. Why do exchange and return shipping costs occur?
– In case of Jump Mall, if it is sent to customers who purchase more than 100,000 won, Jump Mall pays the shipping cost and offers free shipping.
Shipping costs incurred during the exchange or return process will be borne by the customer.
– If the shipping cost is not included, please make a deposit without a bankbook under the same name as the name of the orderer.
If you inform us on the Q&A bulletin board or customer center, we will proceed with the processing after confirmation.
3. Can I change the product or size before shipping?
– Yes, you can. However, since it is impossible for the customer to directly change the product or size, the method of canceling the order and re-ordering
You must proceed by sending an inquiry to the customer inquiry board or the customer center.
– For smooth order changes, we recommend that you contact the customer center by phone.
4. What happens if a defective product or a product different from the one I ordered was delivered?
– Jump Mall will ship the product through thorough inspection, but in the event of an initial defective product or a different product from the ordered product,
JUMP Mall will pay the full shipping cost and process the exchange.
– If you forward the information through the Jump Mall customer center, inquiry board, Kakao Plus Friend, etc., the exchange will be processed after review.
5. Are there any precautions when applying for exchange or return?
– Exchange or return is not possible if the product has signs of use, contamination, damage to the case and packaging, or removal of the label.
In addition, it is impossible even if the value of the product decreases after opening, such as socks or protectors that are difficult to restore in packaging cases.
– When sending the product, do not pack the product box itself or attach a waybill.
You must send In addition, exchange or return is not possible even if only the product is shipped except for the original product package box.
6. I have sent the product, when will I get a refund?
– When the product sent for exchange or return arrives at the head office of Jump Mall, it is inspected by the staff and there is no problem.
Exchanges, returns, and refunds are processed.
– Exchanges and refunds are processed on the same day the product arrives, and the refund may take 1 to 7 days depending on the circumstances of the credit card company.
– In case of deposit without bankbook, the refund will be made to the account written in the refund account information when requesting a return.
If you wish to receive a refund to another account, you must inform us of the information through the customer inquiry board, customer center, or Kakao Plus friend.
