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Broncos outline options for 2020 season pass holders

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DENVER – In a note to Broncos season ticket holders, the team informed fans on Wednesday that Empower Field at Mile High could not be at full capacity in 2020 amid the COVID-19 pandemic and provided them options for the coming season.

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Options include credit on 2021 subscriptions or full refund, with subscribers having priority over match tickets which may become available if a limited number of fans are authorized by local and health authorities. The decision to attend the matches or to opt for a rollover or reimbursement may be postponed until August 14.

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“Based on local health and league policies, we will unfortunately not be able to accommodate all season subscribers to Broncos games this year,” said the memo. “Reduced seating capacity will be required at Empower Field at Mile High as well as at other NFL stadiums due to COVID-19.…

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“We understand that COVID-19 has affected everyone differently. Many of you may face personal difficulties or have health concerns regarding participation in games this year. Our organization will be as flexible as possible and has multiple options for subscribers. “

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The first option is for season ticket holders who wish to attend games this season.

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“If you plan to attend games and a limited number of fans are allowed by local officials at Empower Field at Mile High, no action is required at this time,” said the memo. “Season pass members will have priority for single game tickets and parking cards that may become available, and our ticket office will be in touch with you regarding the availability of games and seats once instructions Local capacity will be finalized. You can use the funds already paid for 2020 subscriptions for purchases of a single game. For all games that you cannot attend according to local guidelines, you will be able to receive a credit for next season or a refund when ticket availability is determined. “

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Those who do not wish to attend any game this season may receive a credit for the 2021 season or a full refund. If a subscription holder opts for credit, their 2020 renewal payments for tickets and parking cards will be automatically carried over to the 2021 season.

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The note clearly states that people who choose to be reimbursed will not be penalized: “There will be no penalty to your permanent or priority status as a member of the value subscription if you choose to receive a refund , and you will be eligible to purchase your new one in 2021. “

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Beyond these choices, the ticketing service clearly indicates that a priority in the presentation of these options is to allow fans to make the best choice for their personal health at no cost.

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“Whichever option is best for you and your family, all subscribers will be able to renew their exact seat for the 2021 season,” said the memo. “In addition, all of the benefits for season subscribers will remain active for the 2020 season, including NFL RedZone, NFL GamePass, NFL Shop and more.

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“Please note that even if you request a full refund for your subscriptions, you will still be able to purchase tickets for a match based on game availability and capacity requirements.”

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In the memo, the ticketing service also noted that the organization has worked with local authorities and the NFL to follow “the latest guidelines and recommendations from public health experts” as they all prepare for the season. 2020.

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“As we prepare for the season, our top priority as an organization remains the safety of fans, players, coaches and staff at Empower Field at Mile High,” said the memo. “Our decisions will continue to be guided by experts in public health, local regulations and league policies. Any changes will be communicated to you as soon as possible.”

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The memo also describes several protocols that will be in place this season at Empower Field at Mile High.

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“Among the many improved safety measures at Empower Field at Mile High to reduce the risk of COVID-19, there will be mandatory social distancing and facial coverage requirements for all fans,” he said. “We have also taken other proactive steps to increase the cleanliness of our stadium, by adding cashless concession options, contactless toilets, sanitation stations and the latest air purification technologies.”

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Pending the start of the season, the organization urges fans to work together to fight COVID-19.

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“With everyone at the Denver Broncos,” says the memo, “we encourage you to continue doing your part in the fight against COVID-19 by following all health recommendations such as wearing a mask in public.” and maintaining social distance.

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“We are looking forward to a successful and safe 2020 season.”

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